Your trust is important to us. Learn how Sakura Travel Co., Ltd. protects your personal information.
Sakura Travel Co., Ltd. is committed to protecting the privacy of visitors to our online platform and users of our services. This policy explains how we collect, use, protect, and handle your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
We collect information you provide directly to us when you use our site or services. This may include:
- Identification and contact details: such as your name, address, nationality, date of birth, passport information, phone number, and preferences related to your travel.
- Payment information: details necessary to process transactions, although we typically use secure third-party payment processors and do not store full payment card details ourselves.
- Travel information: details about your planned itinerary, destinations, accommodations, transportation preferences, dietary needs, special requests, and travel companions.
- Communication data: information you provide when you contact us with inquiries, requests, or feedback.
- Information about your use of our services: details about the products and services you have booked or inquired about.
We may also automatically collect certain information when you visit our site, including:
- Technical information: such as your IP address, browser type, operating system, referring URLs, device information, and access times.
- Usage data: information about how you interact with our site, pages visited, features used, and browsing patterns.
We process your personal information based on the following legal grounds:
- Performance of a contract: We process your data when it is necessary to provide the travel services you have booked or requested, such as making reservations and arranging transportation.
- Your consent: We may process certain data based on your explicit consent, which you can withdraw at any time. This could be for purposes like sending marketing communications or processing sensitive data like health information related to travel needs.
- Legal obligations: We may process your data to comply with legal or regulatory requirements, such as immigration or customs laws.
- Legitimate interests: We may process your data for our legitimate business interests, provided these do not override your fundamental rights and freedoms. This may include improving our services, preventing fraud, or managing our business operations.
We use the information we collect for various purposes, including:
- To provide and manage your travel bookings and services.
- To communicate with you about your bookings, updates, and inquiries.
- To process payments for services.
- To customize and improve your travel experience and our service offerings.
- To send you relevant information about our services, promotions, and updates, where you have consented.
- To respond to your requests and provide customer support.
- To analyze usage trends and improve the functionality and content of our site.
- To comply with legal obligations and resolve disputes.
- To detect and prevent fraudulent or unauthorized activities.
We may share your personal information with third parties when necessary for the purposes described in this policy. These may include:
- Service providers: such as airlines, hotels, transportation companies, tour operators, and local guides who provide services as part of your itinerary.
- Business partners: with whom we collaborate to offer combined services.
- Payment processors: to facilitate secure payment transactions.
- Government authorities: when required by law or necessary for travel arrangements (e.g., customs, immigration).
- Third parties in connection with business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your data may be transferred to and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA), which may have different data protection laws than those in your jurisdiction. When we transfer your data internationally, we take steps to ensure appropriate safeguards are in place, such as relying on adequacy decisions, standard contractual clauses approved by the relevant authorities, or other lawful transfer mechanisms.
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The appropriate retention period is determined by considering the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we are relying on your consent to process your data, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.
We have implemented appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.
Our site may use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide targeted advertising. You can manage your cookie preferences through your browser settings.
Our site may contain links to third-party websites. This privacy policy does not apply to those external sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site. We encourage you to review this policy periodically.
If you have any questions about this privacy policy or our data practices, please contact us by mail at:
Sakura Travel Co., Ltd.
5-12 Ginza, 6F
Chuo, Tokyo 104-0061
Japan